Senior Business Analyst - REMOTE

Our Healthcare Insurance Client is looking for a Senior Business Analyst. This will be a remote work from home position. The duration is a 1 year contract with the opportunity for extensions or conversion to FTE. We are looking for candidates with very strong Content Management Systems experience, SSO, external web and mobile applications, and healthcare insurance industry experience.

The Senior Business Analyst will be responsible for the configuration, testing and release of customizations in the flagship secure member portal (web and mobile). This will include the addition of content, banners, images, and links using Content Management Systems & other homegrown applications. This role requires an analytical and forward-thinking mindset to improve and automate existing tools and processes for our growing customization asks.
• Participate in daily intake & scrum calls
• Maintain assignments on sprint board
• Content authoring in CMS systems
• Support daily regression testing of customizations
• Testing in QA and Production environments
• Production Support & Troubleshooting
• Gather business requirements to support customization tools
• Maintain process documentation

Required Qualifications:
• Minimum of 5 years as business analyst or digital product experience.
• Minimum of 3 years’ experience configuring & testing customizations on digital applications.
• Minimum of 2 years’ experience as a Content Author & Modeler in Contentful.
• Minimum of 2 years’ experience using Airtable as a homegrown Content Management System.
• Excellent communication skills, with an ability to explain difficult concepts to non-technical users.
• Proven analytical abilities and problem-solving skills
• Experience generating process documentation and reports.
• Ability to prioritize and manage time well on tight deadlines
Preferred Qualifications
• Background working for a healthcare company is desired
• Familiarity with Content Management Systems
• Experience with Single Sign On technologies
• Experience with the following Excel, Word, PowerPoint, Outlook, SharePoint, Airtable, Rally, Confluence, Contentful, AEM, AI, Jira
• Background with Agile and ideally SAFe

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Minimum of 5 years as business analyst or digital product experience.
• Minimum of 3 years’ experience configuring & testing customizations on digital applications.
• Minimum of 2 years’ experience as a Content Author & Modeler in Contentful.
• Minimum of 2 years’ experience using Airtable as a homegrown Content Management System.
• Excellent communication skills, with an ability to explain difficult concepts to non-technical users.
• Proven analytical abilities and problem-solving skills
• Experience generating process documentation and reports.
• Ability to prioritize and manage time well on tight deadlines
Preferred Qualifications
• Background working for a healthcare company is desired
• Familiarity with Content Management Systems
• Experience with Single Sign On technologies
• Experience with the following Excel, Word, PowerPoint, Outlook, SharePoint, Airtable, Rally, Confluence, Contentful, AEM, AI, Jira
• Background with Agile and ideally SAFe

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.