Content Specialist

Insight Global is looking for a Content Specialist to join the Digital Service and Customer Experience (DSCX) team at a large Telecommunications company in Stamford, CT. This team is responsible for enhancing the customer experience and providing the right messages at the right time to the right customer. This person will be responsible for creating engaging short form content such as e-mail and SMS for customer support. The content will be digital, emphasizing self-service and optimal online experiences, including through email flows. Candidate will use content management skills to collaborate across teams to work on complex projects with a focus on the tone, style and messaging. This person must be able to work on competing priorities at the same time and pivot from project to project. They should be able to decipher complex content to write for key audiences and provide clarity in flows. The pay rate is between 30-40/hr.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

2+ years of experience creating short form communications, specifically e-mail or SMS communications
Experience with Content Management Systems
Marketing/communications background- SEO experience
Bachelor’s degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.