Order Management Specialist

Post Date

Jul 30, 2024

Location

Stamford,
Connecticut

ZIP/Postal Code

06901
US
Sep 14, 2025 Insight Global

Job Type

Contract

Category

Customer Service

Req #

NNJ-722525

Pay Rate

$29 - $37 (hourly estimate)

Job Description

One of our clients located in Stamford, CT, is looking for a seasoned Order Managemetn Specialist for an 8-12 month contract opportunity. This role will provide operational & strategic service to their customers in the US & Canada and develop a partnership with them that meet their needs in terms of quality, accuracy, and reliability. This individual will support order management operations to ensure orders are sent in a timely manner to meet the on-time and fill rate requirements (OTIF- On time & In Full) of the customers & follow up as necessary with customers or internal departments to ensure orders are shipped on time and complete. They will also analyze & improve order efficiency- minimize order touches due to pricing issues, incorrect UPC ordering, etc. They will become an SAP expert to fully leverage the system to automate & propose process changes to support order efficiency/optimization and collaborate with Customer, Sales, & Logistics to implement order pattern optimizations & efficiencies. This individual is also responsible for communicating to internal & external organization on the backorders for the customer orders including the root cause of the backorder & when inventory will become available.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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Required Skills & Experience

-5+ years experience Customer Service experience
-Expert SAP skills
-Supply chain or logistics experience
-Able to successfully work in a fast-paced, dynamic environment and able to adapt to the customer service requirements and business needs.
-Proficient in MS Office, especially Microsoft Excel (must be able to confidently work with pivot tables) & MS PPT.

Nice to Have Skills & Experience

-Experience in CPG/Beauty

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.