A large university client is looking for a Deskside Support Technician for School of Medicine Technical Support Services to sit 5 days a week onsite in New Haven, CT. This person will provide basic level 1 and level 2 support as a part of the rapid response team. On a day-to-day basis, this Technician will spend their time traveling to various locations within the School of Medicine campus to provide in-person deskside support, which will include resetting monitors, re-cabling desktop setups, printer troubleshooting, among other basic level troubleshooting tasks. This technician will be working within a new appointment setting system that is currently being rolled out, and will keep to the automatically generated schedule of incidents and tasks to troubleshoot.
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* 4-6 years of experience in an IT support role, with some of that experience on a large support team in a large enterprise setting
* Strong background in basic PC troubleshooting and repair, imaging and re-imaging, and hardware/software troubleshooting
* Experience with a ticketing system (ServiceNOW)
* Patient team player with ability to deliver great end user service in person
* Bachelor's degree (or Associate's with 4+ years, or High School with 8+ years)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.