Technical Support Analyst

A client of Insight Global's is looking for a Technical Support Technician to join their team in West Hartford, CT. The Support Technician will be working in a call center environment, troubleshooting level 1 & 2 tickets, and answering 30-40 calls depending on the day. 60-70% if the day will be over the phone support with the remaining 30-40% being in person support. An ideal candidate will have previous experience working with a ticketing system, troubleshooting Active Directory and have excellent customer service & multitasking skills.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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* 3+ years of experience within Service Desk

* Active Directory troubleshooting experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD)

* Ticketing experience (prefer ServiceNow)

* Excellent customer service skills

* Strong communication and multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks)

* Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)

* Remote troubleshooting experience or "remoting in" using SCCM, Citrix, InTune

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.