Remote SAP Technical Support Specialist

Post Date

Feb 09, 2024

Location

East Hartford,
Connecticut

ZIP/Postal Code

06118
US
Jul 27, 2024 Insight Global

Job Type

Contract

Category

Help Desk

Req #

HTD-681947

Pay Rate

$24 - $36 (hourly estimate)

Job Description

The Digital Strategy Team for a large aerospace defense company is looking for a SAP Technical Support Specialist to join their team. This person will be supporting their service centers around the world to provide timely communication and responses for triaging or escalating issues. The team works through a 24/7 environment to respond to help desk calls to provide remote troubleshooting followed by proper documentation. It is important that this person is strong within SAP and Solumina to be able to support technical issues within a 6-12 hour window or sooner. This an exciting opportunity to be a pivotal factor for dramatically speeding up the development of military engines!

Required Skills & Experience

- Ability to work 3pm-11pm or 11pm-7am EST hours

- Must be a US citizen

- Strong experience troubleshooting in SAP and Solumina

- Experience working with ServiceNow as a ticketing system

- Strong written and verbal skills for speaking with people internally as well as documenting technical issues and resolutions

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.