Insight Global is looking for a Level 2 Help Desk to support a large reinsurance company in Stamford, CT. This person will be joining a team of 8 other Level 2 techs, half the team sits in Stamford and the other in NYC. They support 1600 end users globally. 300 of those are in Stamford and 200 of them are in NYC. 10% of their day is spent with email communication/follow up, 10% team meetings, 30% video conferencing trouble shooting and room set up, 50% responding to tickets. Their ticketing system is Service Now. A day in the life of this level 2 help desk is come in answer any emails, look at tickets in the que, respond to them, answer any hot line calls, complete tickets that level 1 vendor escalated up, could help out with a project. An example of a ticket is: can't log into teams, outlook not launching, unable to save this file. An example of a project is: update knowledge based articles. This person will be tasked with coming in checking the conference rooms and be the primary video conferencing level 2 tech.
3-5+ years' experience in tech support role specifically in a PC environment
Troubleshooting experience with MS Teams and citrix (how to install)
Trouble shooting o365 tickets
Experience working with Intune
Experience with a ticketing service (Service Now preferred )
Strong communication and professional nature
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.