Customer Support RSL

Responsibilities:
* Facilitate the single point communication between the customer and PW RSL * Provide support as required to assigned customer accounts
* Establish a good working relationship with assigned customer base
* Manage the customer relationship to ensure we provide seamless service.
* Ensure customer satisfaction using formal and informal customer feedback.
* Drive internal organizations' action plans
* Provide a monthly report regarding the status of customer accounts
* Team Player that has experience with customer satisfaction, problem solving, and performing multiple tasks
* Work closely with other functional groups within PW and PW RSL to ensure customer expectations are met or exceeded

Customer support experience 1-3 years
Aerospace industry experience desired
Highly effective communications and influencing skills
Previous customer service experience recommended
Experience dealing with and effectively communicating with international customers required.
* Job Knowledge of SAP, Microsoft Office and excellent communication (written and verbal) skills. Education: BA/BS degree recommended

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.