Technical Service Representative - CT

Insight Global's client within the healthcare solutions and services industry is looking to hire a Technical Services Representative to work onsite 5 days per week in Bridgeport, CT. As a Technical Service Representative, you must be quick to identify and respond to issues to ensure customer satisfaction. This is an exciting opportunity for individuals with a passion for technology and enjoy working in a fast-paced environment.



Responsibilities:

· Maintaining, repairing, and installing printers, copiers, scanners, and other multifunctional devices.

· Diagnose and resolve hardware and software issues for various printer and multifunctional device models.

· Install, configure, and maintain processing software, firmware, and drivers for printers and multifunctional devices.

· Perform preventative maintenance and cleaning of equipment to extend the lifespan and ensure that the equipment operates safely and efficiently.

· Test printers and other equipment to ensure that they meet performance standards before being returned to clients.

· Identify and recommend equipment upgrades or replacements to customers when necessary.

· Train clients on proper use and maintenance of printing and multifunctional equipment, as needed.

· Maintain accurate records of repairs, service calls, and client interactions in the ticketing system.

· Keep up to date with emerging printing technologies and inform clients of new and relevant products to minimize downtime and increase productivity.

· Must have a valid driver license with a clean driving record and personal vehicle.

· Knowledge of printers and multifunctional devices, including components, software, and maintenance needs.

· Strong problem-solving and troubleshooting abilities.

· Exceptional customer service and communication skills.

· Any technical certifications.

· Prior experience with brands such as Canon, HP, Lexmark, Ricoh, and Xerox.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.