One of our largest personal care clients is looking for an IT Support Technician to join their team and split their time between sitting onsite in Stamford, CT and working remote. This person will be responsible for handling software and hardware tickets, along with some networking incidents as well. The IT Support Tech will need to resolve tickets in a Windows and IOS environment. They will be handling between 15-30 tickets per week to start, and will be handling issues such as password resets, application issues, VPN or authentication issues, imaging of machines, setting up new users, connectivity issues, etc. They will be working heavily with end users and their goal will be to provide a pleasant experience, as they resolve the technical issue. In this role, this person will act as the initial point of contact for all computer related concerns from employees and answer via phone, email and or help desk tickets. This will sit 4 days on-site in Stamford and 1 day remote.
Experience supporting Ivanti Service Management ticketing system
Bachelor's Degree in IT or related field
A+ Certification
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.