Job Description
Insight Global is seeking a Digital IT OMS Platform Operations Engineer for a top retail and consumer products client. This candidate will serve as one of the organization's primary IBM Sterling OMS experts, supporting platform operations, monitoring, troubleshooting, testing, and integrations. The role is highly focused on production support, including reviewing system alerts, resolving order management issues, analyzing integration payloads, and coordinating with development teams and vendors to ensure platform stability. Additionally, the engineer will represent OMS during end-to-end testing efforts, validate system integrations, identify defects, and help drive successful platform expansion across multiple business channels, including marketplace integrations. This is an excellent opportunity for someone with deep IBM Sterling expertise who enjoys a blend of technical operations, problem-solving, stakeholder engagement, and enterprise-scale system support.
Pay Range: $85 / HR to $95 / HR
Day-to-Day:
Manage and support the IBM Sterling OMS Cloud platform
Monitor system health, performance, alerts, and order processing issues
Triage incidents and tickets related to OMS operations
Review order statuses, payloads, and integration errors
Troubleshoot mapping, EDI, XML, and SFTP integration issues
Coordinate with development teams, stakeholders, and IBM support
Manage user access, roles, and permissions within the platform
Participate in end-to-end system integration testing
Validate integrations between OMS and connected enterprise systems
Identify bugs, document findings, and drive resolution efforts
Support marketplace and enterprise-wide OMS rollout initiatives
Continuously improve operational processes and platform stability
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of IBM Sterling OMS experience in a technical specialist/platform operations capacity
Hands-on experience supporting IBM Sterling OMS operations, testing, and system integrations
Experience managing tickets, alerts, monitoring queues, and triaging production issues
B2C environment experience with IBM Sterling OMS
Integration experience with EDI, XML, and SFTP
Knowledge of SDLC, source control, code standards, and Agile methodologies
Strong stakeholder management and communication skills
Experience troubleshooting complex integration and order management issues
Ability to analyze technical problems and drive resolutions
Nice to Have Skills & Experience
Experience with IBM Sterling OMS Cloud Product
User access management and role administration experience
End-to-end integrated testing experience
Experience working directly with vendors and IBM support teams
Marketplace integration experience
Understanding of enterprise system architecture and data mapping
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.