Job Description
A client of Insight Global is looking for an IT Support Specialist to join their team. You are responsible for overseeing the maintenance and reliability of company networks and computer systems. You will be responsible for supporting all IT needs within the Arvada office as well as any needs that come through the ticketing system. This will range from troubleshooting desktops, laptops, conference room devices, network, printers. They also will be going through an office move soon (You need to have experience setting up a new office). Target Pay rate between 25-40hr.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Experience resolve issues with software, browsers, files, drivers, disk space, monitors, printers, etc.
• Experience performing software upgrades
• Experience with troubleshooting conference rooms
• Experience with O365 and Active Directory
• Server and PC patches and updates.
• Verify backups are running on schedule and restores are available. Audit virtual machines, make adjustments, and resolve issues.
• Assist in the on-boarding of new software, hardware, and services.
• Set up new PCs, laptops, and tablets.
• Assist in maintaining all MRC mission critical technology.
• Provide technical support for customers, salesmen, and technicians on NVRS, Interactive systems, and network connectivity issues.
• Be a service technician when needed & participate in the technician on-call rotation.
• Assist in the training of service technicians and coordinators.
• Assist service coordinators by providing phone support to customers
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.