Job Description
An employer is seeking an Customer Concierge for a 6-month contract-to-hire position. The company specializes in delivering fiber internet services to residential and small business customers. This individual plays a key role in helping new customers transition seamlessly to our clients services by delivering a high-touch, white-glove onboarding experience. In this part-time role, you will visit customers in their homes to assist with canceling their previous service providers, setting up home Wi-Fi networks, and providing hands-on training for streaming services. Acting as a trusted guide, you will clearly explain next steps, answer questions with patience and professionalism, and proactively identify and resolve any obstacles that could delay service activation. This position requires strong customer service skills, as you will be responsible for troubleshooting basic connectivity issues, addressing concerns with empathy, and ensuring each customer feels confident and supported throughout the process. Additionally, you will report customer feedback and common issues to help drive continuous improvement, all while representing our client with a customer-first mindset and a commitment to service excellence. Position is targeting $20-22 an hour while on contract.
Shift is Tuesday- Saturday
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Customer service experience (retail, hospitality, call center, or similar preferred).
Spanish speaker
Strong interpersonal skills—friendly, approachable, and patient.
Excellent communication skills.
Ability to explain technical concepts in a simple and clear manner.
Basic understanding of Wi-Fi setup and streaming services (training provided).
Problem-solving skills and ability to think on your feet.
Ability to build trust quickly and demonstrate empathy.
Reliable transportation and ability to travel to customer homes.
Comfortable working with a flexible schedule.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.