Engagement Analyst

The Engagement Analyst supports customer-facing and operational communications for mid-size and large enterprise clients. This role is not sales- or campaign-marketing focused. Instead, it centers on creating, executing, and measuring clear, action-oriented service communications that inform customers about changes impacting their services.
Communications are direct, timely, and impact-driven—often tied to required customer actions, service changes, pricing updates, or urgent events such as network incidents or outages. The Engagement Analyst builds and executes email communications using marketing automation tools, manages distribution lists, tracks engagement, and supports analytics and reporting to ensure communications are effective and compliant.

This is an onsite role 4 days at week in Greenwood Village, Colorado. The hourly rate for this position ranges from 36-41 depending on experience. The ideal candidate has around 3 years of experience working within enterprise companies or telecom.

Key Responsibilities
Create, execute, and deploy customer and operational communications related to service changes, required actions, pricing updates, and incident notifications.
Build and execute email campaigns using marketing automation tools (primarily Eloqua).
Write clear, concise, and compliant customer communications with no promotional or sales-oriented language.
Support urgent and emergency communications, including rapid turnaround messaging for network incidents or service disruptions.
Manage email distribution lists and campaign setup using Excel-based data (including formatting, segmentation, and validation).
Track and analyze campaign performance, including open rates, engagement, and customer actions taken.
Format and maintain reports using Excel and email analytics to measure effectiveness and identify improvement opportunities.
Partner with cross-functional teams to ensure communications are accurate, timely, and aligned to operational requirements.
Support continuous improvement of communication processes and execution standards.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

1–3 years of experience in communications, engagement, marketing operations, or a similar execution-focused role.
Experience building and executing email campaigns using tools such as Eloqua, Marketo, HubSpot, Salesforce CRM, or Adobe Campaign (Eloqua strongly preferred).
Strong written communication skills with the ability to convey complex or negative information clearly and professionally.
Strong Excel skills, including formatting, data cleanup, distribution lists, and functions such as VLOOKUP/XLOOKUP.
Experience tracking, measuring, and reporting on email or communication performance.
Ability to work in a fast-paced environment with changing priorities and time-sensitive deliverables.

Experience in telecommunications or enterprise environments.
Prior experience with service communications, operational messaging, or customer-impact notifications.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.