Technical Writer

We are seeking an experienced Technical Writer / Content Developer to join our AI SDLC Transformation Program, a major enterprise initiative enabling approximately 8,500 developers to adopt AI‑assisted development workflows at scale.
This role owns the documentation, training curricula, prompt libraries, and developer knowledge assets that power AI‑enabled software development across the organization. You will act as the architect of our AI learning ecosystem—creating workflow playbooks, just‑in‑time resources, and enablement content that accelerates adoption, improves developer productivity, and reduces support burden.
This is not a traditional API documentation role. You will shape how developers learn, adopt, and trust AI‑assisted tooling across the full software development lifecycle.
Key Responsibilities
Training Curriculum Development (Primary Focus)
Design and deliver comprehensive AI‑enabled SDLC training curricula (foundational through advanced)
Create instructional content, labs, and assessment materials
Build just‑in‑time learning resources and quick‑reference guides
Partner closely with the Developer Advocate to support training delivery and incorporate feedback
SDLC Workflow Documentation
Author and maintain playbooks covering AI‑assisted coding, testing, debugging, documentation, code review, and security reviews
Document workflows, edge cases, decision points, and best practices
Develop FAQs and troubleshooting guides based on real‑world developer issues
Own documentation version control, reviews, and lifecycle management
Prompt Library & Knowledge Management
Curate and maintain an enterprise prompt library
Document prompt engineering best practices and patterns
Create reusable prompt templates for common development scenarios
Establish prompt governance, standards, and quality guidelines
Developer Portal & Self‑Service Content
Own overall developer knowledge portal content strategy and execution
Build searchable self‑service knowledge that reduces support dependency
Produce or coordinate short video tutorials and recordings
Ensure content freshness, usability, and accuracy across all channels

4 days/week onsite in Greenwood Village, CO 80111
$35-$40/hour
6 month contract with extensions likely and FTE conversion possible

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 3+ years of technical writing experience in software development environments
- Proven experience documenting APIs, SDKs, developer guides, and training materials
- Experience managing large documentation sets across multiple products or workflows
- Background working in Agile / DevOps environments with rapid iteration
- Strong understanding of the software development lifecycle and DevOps practices
- Proficiency in at least one programming language (able to read, reason about, and document code)
- Experience with docs‑as‑code workflows (Markdown, Git, static site generators)
- Familiarity with documentation platforms (Confluence, GitHub Wikis, ReadTheDocs, or similar)
- Working knowledge of AI/ML concepts and AI‑assisted development tools (preferred)

Experience with AI coding tools (GitHub Copilot, Amazon CodeWhisperer, Cursor, etc.)
Background in instructional design or adult learning principles
Familiarity with enterprise knowledge management systems
Experience with prompt engineering concepts and practices
Prior work on large‑scale internal enablement or transformation programs
Certifications in technical communication (STC, CPTC) or instructional design
Experience in telecom, financial services, or other regulated industries

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.