Job Description
We are partnering with a client who is seeking three temporary Customer Service Representatives to support their team through the end of June (with the possibility that work could conclude earlier or extend longer depending on business needs). These roles are ideal for candidates with hands-on experience using case/ticket management systems in a customer service environment. This role is 100% onsite, Monday through Friday. Standard hours are 9:00 AM – 5:00 PM. Arrival time becomes more flexible once the training period is complete.
Compensation:
$18/hr to $25/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of
employment, including options for medical, dental, and vision insurance. Eligibility to enroll in
the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this
role will have access to paid sick leave and other paid time off benefits as required under the
applicable law of the worksite location
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Responding to customer inquiries via email
Handling call-back phone calls, with potential for live phone calls based on aptitude and program needs
Maintaining detailed and accurate documentation within the system
Prior customer service experience using a ticketing or case management platform, such as:
ServiceNow (preferred)
Salesforce
NetSuite
Microsoft Dynamics
Experience must be on the customer service / case management side of these systems
Financial reporting experience is not required
Strong communication skills, both written and verbal
Comfortable working in a fast-paced, process-driven environment
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.