Customer Success Engineer

Job Description/Company Description: CIM is a SaaS company in the commercial properties space. They’ve developed a software that utilizes AI/machine learning to analyze data obtained from various building management systems and platforms and analyzes the data to look for faults and inefficiencies. They then can you use that to create actionable insights in the hands of building managers. This role will ultimately partner with clients to drive the enablement of that software as applied to their specific needs. We are looking for a candidate who understands the complex technical systems, both software and building management systems and can balance both the customer/client facing aspect with the engineering side of it. 4 days a week on site in Denver office. Training will be 3-4 weeks in Sydney, Australia.

Job Description: As a Customer Success Engineer, you’ll work alongside a Customer Success Manager where your primary objective will be to deliver an unparalleled customer experience with our new logo clients, with an aim to expedite the adoption of our platform and seamlessly transition our clients from initial pilot engagement to a full-scale implementation across their entire portfolio, or their client’s portfolio of buildings.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Degree in in Electrical/Mechanical/Mechatronic/BMS engineering (or a similar field)
2-5 years experience in the HVAC industry
Familiar with Building Management System (BMS) and knowledge of building services
Experience being in a customer facing role
Proven experience of working in a fast-paced environment
Competitive and achievement oriented
Excellent oral and written communication skills
Willingness to travel to client sites. (Valid drivers license and ability for air travel required)

Experience with energy analysis
Experience of working with High tech manufacturing sector
Familiar with thermodynamic and heat transfer principles
Knowledge of building rating systems

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.