Job Description
A School District client of Insight Global is seeking a skilled Service Desk Lead to join their team. This Service Desk Lead will be responsible for leading a team of 2 service desk technicians who are responsible for Tier I support. This Service Desk Lead will provide their team with backup support and escalation. When necessarily, this individual will help support real-time Tier I support including phone and web support, and logging and troubleshooting tickets. Background leading a service desk team and both ITIL and ITSM experience is a must in order to be successful in this role.
We are looking for a detail-oriented, organized and collaborative leader with excellent problem solving skills. This is a 7 month contract role with extensions likely, and is an on-site role in Thornton, Colorado. This position can pay between $25-$27/hour with medical benefits and 401k options offered on contract. If interested, please apply!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- Bachelor's Degree or relevant experience
- 3+ years of service desk lead experience
- ITSM (Information Technology Service Management) experience
- ITIL (Information Technology Infrastructure Library) experience
- HaloITSM, ServiceNow, or Jira Service Management experience
- HaloITSM is preferred
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.