Insight Global is looking for a Global Network Operations NOC III (Day Shift) to provide advanced technical support and maintain network products and services. This role involves performing diagnostics, creating maintenance requests, and coordinating with the NCC and TAC to ensure network health. The candidate will work independently under minimal supervision and handle a variety of moderately difficult assignments requiring innovation and judgment. Responsibilities include troubleshooting with field resources to conduct investigations on issues like fiber degradation, loss of visibility, OTDR Anlalysis and equipment failures. The position requires a minimum of five years in a service provider role, proficiency with SONET/DWDM configurations.
This person can work remote anywhere in the United States and it is either M-F 9am- 5pm EST, M-TH 5pm-3 am EST, M-TH 11 pm-9am EST. This position is looking to pay 37-43/hr based on skills and experience as well as benefits are offered through Insight Global while on contract.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.