Job Description
A company based in Boulder, Colorado is seeking to add a System Support Engineer, Workday professional to their team. This person will be responsible for providing Tier II support for Workday HCM and Financials across multiple nonprofit clients. You’ll troubleshoot moderately complex issues, handle escalations, and perform data corrections, while also supporting proactive monitoring and basic configuration updates. In this multi-tenant MSP environment, your work will directly improve system stability and efficiency. This position can be based in either Orlando, FL or Boulder, CO, with a hybrid work schedule requiring a minimum of 3 days onsite per week for team collaboration. This role offers a salary range of $75,000 to $90,000, depending on years of experience. If this opportunity aligns with your career goals, please apply today!
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
1–3 years of Workday support experience in HCM and/or Financials, including Tier II troubleshooting
Proficient in Workday configuration, reporting, issue resolution, and integration monitoring
Strong written and verbal communication skills, with the ability to explain technical concepts to diverse audiences
Skilled at managing multiple clients, tenants, and support tickets simultaneously
Excellent customer service and problem-solving abilities
Nice to Have Skills & Experience
Bachelor’s degree in Computer Science, IT, Business Systems, or equivalent experience
Familiarity with Workday integrations, including data flows with external financial or donor systems; able to assist in troubleshooting
Experience with Workday Studio, Workday Extend, or middleware platforms
Background supporting nonprofit or mission-driven organizations
Workday certifications or completion of Workday Pro courses
Prior experience supporting multiple clients in an MSP or SaaS environment
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.