Technical Support Representative

Post Date

Jun 25, 2025

Location

Denver,
Colorado

ZIP/Postal Code

80237
US
Aug 25, 2025 Insight Global

Job Type

Contract-to-perm

Category

Help Desk

Req #

SMF-790866

Pay Rate

$21 - $26 (hourly estimate)

Job Description

Insight Globals Client, a top tier Title Company is seeking to hire a Desktop Support Technician to service their internal users. This Desktop Technician will be traveling around the metro Denver area to resolve support tickets in a timely manner and will be responding to onboarding and offboarding needs; deploying and collecting infrastructure, setting up user accounts, etc. This resource will support users both virtually and onsite for various hardware and software support, troubleshooting network connectivity issues and will help with other projects as assigned. The Desktop Tech will maintain clear documentation and efforts in the ticketing system.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form. The EEOC "Know Your Rights" Poster is available here.

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Required Skills & Experience

* 2+ years Technical Support

* Great communication skills/customer service skills

* Experience supporting users with MS Suite

* Experience with MS Teams chat and meetings

* Hardware troubleshooting; desktop, laptop

* Familiar with Ticketing systems

* Willingness to travel in the metro Denver area

* Reliable transportation with a valid DL

Nice to Have Skills & Experience

* Experience with Real estate software

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.