Job Description
You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as first responder for all site issues. This position requires broad knowledge of both Windows and Linux-based systems across a global environment
Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems
Analysis techniques and procedures.
Ensure appropriate function of hardware, software, or system functional specifications.
Analyzes, troubleshoots, and resolves issues with IT infrastructure including user systems, servers, storage, and network connectivity.
Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
Supports new infrastructure projects.
Maintains all configuration documentation for assigned infrastructure.
Master the steps required to effectively manage and prioritize incidents.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Active TS/SCI with Poly required.
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years of related experience in lieu of education requirements.
Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and responses.
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
Nice to Have Skills & Experience
System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware
Knowledge and understanding of Enterprise Management Systems including HP OpenView, and CA-based Concord
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.