- This team is FinOps for the AWS infrastructure across the enterprise advising on architecture, cost optimization, and building out automation and tooling
- Deliver administration, maintenance, and ongoing support of the shared cloud environment
- Build, configure, tune and implement automation for cloud lifecycle and operational improvement
- Support of the web interface used by customers to access their cloud environment.
- Responsible for evaluation, development, implementation, optimization, performance and configuration of customer cloud environments.
- Expected to establish and maintain proficiency on emerging technologies through self-study and on-the-job training.
- Escalate issues and defects as necessary.
- Work directly with escalation teams (development, network, or engineering) until incidents are fully resolved.
- Provide routine communication with customers on progress, status, and root cause.
- Support customers with DNS, IP, and firewall issues regarding Cloud environment.
- Work directly with architects to help reproduce and resolve customer issues
The pay rate for this role varies depending on level and years of experience and will be around $52/hour.
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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.