A large telecom client in the Englewood area is seeking an IT Technician to join their internal Lab Operations team. In this role, you will be responsible for Tier 1 and Tier 2 IT support of all the internal lab tenants. You will be managing a queue of approximately 5-15 new tickets per day and handling 20-30 ongoing tickets in progress. Your day-to-day activities will include engaging in side projects related to security or compliance, ensuring that any tickets you pick up are seen through to completion, and promptly addressing break-fix issues. Balancing new work based on priority is crucial, with the goal of closing tickets within 2-3 days, depending on their complexity.
Pay Range: $25-30
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Network or Security Certifications or Advanced College courses
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.