A customer is seeking two IT Service Desk Analysts in the Lowry area.
- Provide prompt and professional technical support to users through various communication channels, including phone, email, and chat.
- Adhere to security standards to protect systems and data integrity.
- Troubleshoot and resolve basic technical issues following established processes and frameworks.
- Communicate technical information clearly and concisely to non-technical users, ensuring a positive customer experience.
- Prioritize and manage tasks effectively to meet service level agreements (SLAs).
- Escalate complex issues to senior team members or relevant departments as needed.
- Can pay $55-60/k.
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HR@insightglobal.com.
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- Looking to get their foot in the door with an IT department.
- Passion for Technology
- Basic understanding of IT systems, troubleshooting techniques, and service desk environments.
- Customer service experience
- Willing to work onsite at Customer location
- Hobbies that include working on computers, cars, gaming
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.