A client of Insight Globals is looking for a Customer Support Analyst to join their team. This person will be providing Service Desk Support services with a specific focus on supporting the companies web services and mobile app while working with the public, law enforcement, and businesses. This person will provide Tier I and Tier II support for customers by analyzing, diagnosing and resolving software and hardware issues associated with the application, desktop computers, and mobile computing devices (laptops, network, and local printers, PDAs.) They will be resolving or escalating user problems associated with enterprise-level services and applications. This role is fully remote but you must live within the State of Colorado. For this position your work week starts Tuesday and ends on Saturday, and your hours will be from 9am - 6pm. Apply today and join an amazing team!
Pay Rate: $19-21/hr
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
https://insightglobal.com/workforce-privacy-policy/ .
- Telecom or mobile phone customer service experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.