A travel management client of Insight Global is seeking a dedicated and customer-focused Remote Tier 1 Help Desk Technician to join our team. In this role, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance for various IT-related issues. Your primary responsibilities will include:
Diagnosing and resolving basic technical issues related to hardware, software, and network connectivity.
Escalating complex problems to higher-level support teams when necessary.
Documenting all customer interactions and solutions in the ticketing system.
Providing excellent customer service and maintaining a high level of professionalism.
Hourly Compensation: $18/Hr - $20/Hr
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to
HR@insightglobal.com.
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https://insightglobal.com/workforce-privacy-policy/ .
- 2+ years of experience in an IT helpdesk role supporting tier 1 tickets
- Ticketing system experience (Jira, JSM preferred). Responsible for resolving 20-50 tickets/day
- Familiar with Tec stacks: Google workspace, Zoom, OKTA, CrowdStrike, Slack
- Must be available to work in EST or CST
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.