Insight Global is seeking a strong Service Desk Technician for a large, enterprise level building supplies manufacturing company in Denver, CO. This position is FULLY REMOTE. This person will be the frontline support for internal customers nation-wide, responsible for password resets, software / hardware troubleshooting, VPN support and connectivity issues. We are looking for an experienced service desk technician who is comfortable in a fast-paced environment with a background working in a call center with excellent customer service skills. You will be taking inbound calls through Cisco Finesse, logging tickets via ServiceNow and handling password resets for Active Directory, Ceridian Dayforce and Foundations E-Learning Platform.
This is a 3-6 month contract with extensions and conversion to FTE possible.
A PC, docking station, extra monitor and headset will be provided. Please apply right away if you are interested!
- 3+ years Help Desk Experience, ideally providing remote support in a call center environment with an excellent customer service background
- Strong Technical Aptitude (Active Directory, VPN, Network Printers, Microsoft Outlook, Mobile Device Management, etc.)
- Experience in call center (30+ call/day)
- Ticketing Experience (BFS uses ServiceNow)
- Experience logging calls from end users
- Excellent Communication Skills
- Able to pass a background and drug test
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.