Job Description
Based in Denver, CO with travel (1 week/month per location NYC, LA, London, Tokyo + events)
Our client helps the world's most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Our client is a cloud computing services provider and it's network is an edge cloud platform, which is designed to help developers extend their core cloud infrastructure to the edge of the network, closer to users. Our client's edge cloud platform includes their content delivery network (CDN), image optimization, video and streaming, cloud security, and load balancing services.
The IT Division is looking for an AV/Helpdesk Specialist to help provide technical support to their offices that currently do not have an IT presence. You would travel to these different offices and each visit be the onsite point person for the week to provide any and all IT support needs. Onsite requests will most likely be centered around assisting and troubleshooting predominantly audio visual and hardware issues but may also support some software issues. If any issues are out of scope or they need to be escalated, you will be assisting with creating and submitting tickets. Our client is a 90/10 Mac/Windows shop company wide. Requests typically coming through Slack, create ticket and providing the walk-up support. This person would need to be highly autonomous to help answer technical questions as the sole onsite support at the locations.
When not on site and/or handling the offices AV/IT questions, you would continue to help tackle problems with Apple & Windows products, including desktop, laptop, and mobile hardware and being a point of escalation for the IT Support Team for the company. You'd also be responsible for traveling for company events or tech summits to be the AV POC, do the set up of all equipment and assist with hardware tech issues that may occur on the spot. There is room for growth and development in the position to eventually support things such as Okta user account full lifecycle, Provisioning and configuring SaaS applications for end-users, Responding to IT Support requests via ticketing system, Zoom, and Slack, Managing Knowledge Base articles, Supporting the roll-out of new applications, etc.
Required Skills & Experience
* 3+ years of experience in AV production & support
* The ability to provide hardware support with conference room equipment, computers, reinstalling drivers, soundcard issues, mac and pc's, printers, etc.
* Ability to support mac and windows (90/10)
* Ability to create tickets for escalations.
* This person needs to have great interpersonal skills to provide a "white glove" service to executives with a great attitude.
* This person must have proof of their covid vaccination.
* A positive, service-oriented demeanor
* Tried problem-solving skills and resourceful
* Good Interpersonal relations
Nice to Have Skills & Experience
* Experience administering cloud-based IT environments (Google Workspace, O365, Okta, Zoom, Slack, etc)
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.