SUMMARY: Microsoft Power BI experience required. Partner in a team environment or be able to independently design develop and test significant enhancements in Power BI Dashboards Metrics and Reports specific to imported Genesys Cloud metrics. Develop front end metrics reporting dashboards using Microsoft Power BI Dashboards and Reports. Apply principles theories and concepts and use methodologies tools documentation processes and test procedures to complete projects related to moderately complex software.
WHAT YOU WILL BE DOING:
Be involved in all aspects of the development life cycle including requirements gathering architecture development testing training implementation and support of reporting applications to be used internally by our employees.
Using your creativity and curiosity to partner with associates in other business areas to define business needs and help translate those needs into reporting system requirements.
Develop backend SQL Server and Oracle data marts in support of team data and reporting initiatives.
Create complex SQL queries and database objects stored procs views etc to pull and manage data.
Developing complex SSIS packages to move and translate data.
Interface with other teams and departments to develop new and modify existing reporting applications.
Develop front end reporting applications using Microsoft SSRS and Tableau
Resolve data and reporting issues from business partners.
Provide data and programming expertise to meet internal ad hoc data requirements.
Provide production support generally during normal business hours for scheduled reporting activities.
QUALIFICATIONS
3 Years Experience with Microsoft Power BI and/or Microsoft PBI Certifications
Experience with programming languages such as: PHP NET C# VBA Query Languages SQL T-SQL PL/SQL DMX MDX preferred
Experience with Microsoft SQL Server and the design and development of complex SQL-based database objects and SSIS packages preferred
Experience with database systems reporting and analysis tools such as: MS SQL Server SSRS SSIS SSAS Power BI MySQL SalesForce Oracle BI SAP Business Objects MS Excel MS Access Tableau etc...
Demonstrated ability to troubleshoot complex coding issues that require back-tracing logic through multiple packages stored procedures and data sources
Experience with performance tuning
Experience with Extract Transformation and Load ETL data processes
Excellent written and verbal communication skills required to communicate with business leaders and end users
Strong analytical skills research and problem-solving skills
Project Management skills
Process Improvement skills
Microsoft Power BI experience preferred
Genesys Cloud experience preferred
ServiceNow experience preferred
Telecommunications industry experience a plus
Key Competencies:
Strives for excellence: You possess a strong ability to work both independently and in a team environment be self-motivated and willing to expand their knowledge continually. By continually upgrading your own work you achieve results and outperform the competition. You are a continuous learner who encourages others to learn and are willing to share your knowledge to help others.
Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
Problem-Solving: You are a problem solver with the ability to encourage others in collaborative projects and initiatives. Acting both as a broker and consultant regarding resources you engage others in problem-solving without taking over.
Accountability: You meet clearly stated expectations and take responsibility for achieving results.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.