Insight Global is hiring for an experienced Call Center Representative that has working experience in a high volume call center. This role is working within the State of Colorado in the Division of Motor Vehicles. The position requires that you study each customer's motor vehicle information, recognizing there are an unlimited number of situations to consider, and fit together to provide the customer practical solutions to specific technical reinstatement and licensing problems. Need to exercise judgement in selecting the most appropriate guideline for many alternatives to best fit the customer's need for reinstatement. Interpret and evaluates all available information in order to resolve problems. Answer questions and provide the customer the proper services needed for each individual situation. Provide customer's reinstatement information tailor made to their specific situation, recognizing each customer's record and/or need is unique and different from every other record. The position is fully remote, except for the first day. This person has to live within the state of Colorado, be able to pass a background check, finger printing, and credit check. This is a Monday -Friday position with two 15 minute breaks and a lunch break.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.