Job Description
Overview
This person will own training for the Default Servicing teams, including Foreclosure, Bankruptcy, Claims, Conveyance, Property Preservation, and Loss Mitigation. They will help onboard new hires, develop training materials, and ensure employees understand the full mortgage default servicing lifecycle, investor guidelines, and compliance requirements.
Day-to-Day
• Train new hires and existing employees on the mortgage loan lifecycle and default servicing processes
• Create and maintain training guides, process maps, SOPs, and reference materials
• Support large onboarding classes and manage training schedules independently
• Work closely with servicing leaders and Investor Relations teams
• Ensure employees understand investor guidelines, compliance requirements, and operational processes
• Deliver virtual and instructor-led training sessions
• Identify training gaps and provide ongoing coaching and development
• Support process and system changes through training initiatives
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• Bachelor's degree in Accounting/Finance or related field
• 5-7+ years of mortgage servicing experience with strong knowledge of:
○ Foreclosure
○ Bankruptcy
○ Claims
○ Default Servicing
• 2-3+ years of leadership, supervisory, or training experience
• Strong understanding of the mortgage loan lifecycle and investor guidelines
• Experience creating training materials, process documentation, and process maps
• Proficiency with Microsoft Office, especially PowerPoint and Excel
Strong presentation and communication skills
Nice to Have Skills & Experience
• Experience as a dedicated trainer, learning & development specialist, or curriculum developer
• Experience using ICE Mortgage Technology
• Experience creating training programs in Canva or similar tools
Previous experience developing onboarding programs and training content
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.