Billing Manager

A client of Insight Global is looking to bring on a Billing Manager to conduct billing operational processes to maximize accuracy, efficiency, and timely delivery of customer billing, ensuring regulatory compliance to enhance financial performance.

Compensation: $55-$65/hr
Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Key Roles and Responsibilities: Typical tasks may include, but are not limited to, the following:
• Customer Interaction and Support: Respond to and resolve customer billing inquiries and disputes. Provide prompt and accurate customer service.
• Compliance and Risk Management: Ensure all billing operations comply with relevant laws, regulations, and standards. Identify and mitigate risks and conduct regular audits to maintain accuracy and compliance.
• Other Duties as Assigned: Maintain accurate billing records, collaborate with other departments, and participate in process improvement. Perform additional tasks to support billing operations and ensure overall efficiency.

Job Contribution: A professional with solid knowledge of basic accounting principles, customer service background, verbal communication skills, Excel proficiency with large data sets. Exercises judgment in the absence of prescribed guidelines or policies to determine appropriate action. Works under minimal supervision with independent judgement. Actions impact efficiency and costs.
We are looking for candidates who can support a customer-facing billing and financial operations team. The ideal candidates will:
• Learn new systems, tools, and processes quickly.
• Demonstrate a strong willingness to learn and adapt.
• Possess strong analytical skills, particularly in finance, billing, invoicing, and data review.
• Be able to understand billing details and clearly explain charges, invoices, and billing outcomes to customers.
• Have excellent customer service skills, including phone, Teams, and email interactions.
• Demonstrate strong interpersonal skills, professionalism, and an effective customer-focused communication style.
• Remain calm, professional, and solution-oriented when addressing customer concerns or resolving issues.
What Success Looks Like
The people who will be successful on this team are curious, adaptable, and customer-focused. We need individuals who can quickly learn multiple systems and business processes, analyze billing information, explain complex billing situations in simple terms, and build positive relationships with customers. Strong communication skills, professionalism, and a willingness to work collaboratively in the office are essential.
Key competencies to prioritize:
1. Learning agility and adaptability
2. Financial and billing analysis
3. Customer service and customer communications
4. Strong verbal and written communication
5. Professionalism and interpersonal skills
6. Problem solving and ownership
7. Willingness to work on-site and collaborate with the team

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.