Job Description
One of Insight Global’s clients Field Services Delivery (FSD) team is looking for a technician to support a hardware lifecycle refresh project. This position is located in San Francisco/SFO airport. This project will be supporting the FSD team in preparing, setting up, reclaiming and deploying new iOS devices to internal business groups. The role requires interacting with customer-facing clients, asset tracking, and onsite presence - 40 hours a week.
Responsibilities:
Manage high-volume iOS devices and asset inventories across airport locations
Configure, deploy, map, refresh, and troubleshoot iPhones and customer service devices
Utilize MDM tools to provision, maintain, and track devices throughout their lifecycle
Support hardware refresh initiatives, including EFE refresh projects and customer service device mapping
Provide onsite customer-facing support and communicate technical issues in non-technical terms
Document support issues, maintain asset records, and escalate technical concerns when necessary
Crosstrain and assist with additional teams, projects, and SOW-related initiatives as needed
Support approximately 17,000+ end-user devices across various locations and business unit
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience supporting iOS devices in a large enterprise environment
Experience with Mobile Device Management (MDM) platforms and large-scale device deployments OR asset management/tracking and device lifecycle management experience
Strong customer service, communication, troubleshooting/problem-solving skills, and eagerness to learn
Ability to work independently in an airport operational environment and qualify for airport badging/SIDA access
Ability for extensive walking standing, lifting (30+ pounds), and movement across terminals
Availability to travel and flexibility to work early mornings and/or nights (4:30AM-11PM)
Nice to Have Skills & Experience
ServiceNow experience
Service Desk in-person experience
Worked at an airport before
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.