IT Ops TPM

A company is seeking a highly experienced Senior Technical Program Manager (TPM) to lead complex enterprise technology initiatives focused on digital workplace modernization, endpoint engineering, IT service management, and AI-driven automation. This individual will partner closely with engineering, product, IT operations, and executive leadership teams to drive large-scale programs that improve employee productivity and support a company's evolving AI-first enterprise strategy.
The ideal candidate combines deep technical program management expertise with strong executive communication skills and a track record of delivering large-scale initiatives across Agile and traditional delivery environments. Similar TPM roles have emphasized large-scale enterprise programs, Agile/SAFe leadership, executive stakeholder management, and coordination across globally distributed teams.
Responsibilities
· Lead end-to-end delivery of complex enterprise technology programs across multiple workstreams and stakeholder groups.
· Drive initiatives related to:
o Endpoint engineering and device management
o Enterprise productivity and collaboration platforms (Google Workspace/GSuite and related tools)
o IT Service Management (ITSM) and ServiceNow ecosystem improvements
o AI-powered workforce productivity solutions and enterprise automation
· Partner with engineering teams to develop and deploy AI agents and automation capabilities across IT platforms and employee experience tools.
· Establish program governance, roadmaps, risk management processes, and executive reporting cadence.
· Coordinate globally distributed teams across North America and APAC regions.
· Facilitate Agile ceremonies and program planning while balancing execution against long-term strategic objectives.
· Manage dependencies across infrastructure, platform, engineering, product, and operations teams.
· Drive change management and adoption efforts for new technology capabilities.
· Communicate program status, risks, and recommendations to senior and executive leadership.
What Success Looks Like
· Successfully delivers strategic IT Experience Engineering initiatives on time and within scope.
· Creates clear program structure and execution plans for highly complex technical programs.
· Improves employee productivity through automation and AI-driven experiences.
· Enables successful adoption of next-generation collaboration and service management capabilities.
Builds strong alignment between engineering teams, business stakeholders, and executive leadership.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

· 5+ years of Technical Program Management experience, with at least 5+ years managing Agile programs.
· Background leading large-scale, cross-functional technology initiatives in enterprise environments.
· Strong experience with Agile methodologies including:
o Scrum
o SAFe / Scaled Agile Framework
o Hybrid Agile/Waterfall delivery models
· Experience managing programs involving:
o Endpoint/device management
o Digital workplace technologies
o IT operations or ITSM processes
o ServiceNow ecosystems
· Experience partnering with engineering and product organizations to deliver technical solutions.
· Strong program governance, dependency management, and risk mitigation skills.
· Exceptional stakeholder management and executive communication abilities.
· Proven ability to influence without authority across complex matrix organizations.
· Experience working with geographically distributed teams and accommodating global collaboration.

· Engineering, Computer Science, or Product Management background.
· Experience implementing AI, automation, or agent-based solutions within enterprise environments.
· Experience modernizing employee productivity platforms and digital workplace technologies.
· Familiarity with enterprise service management, workflow automation, and IT operational excellence practices.
· PMP, SAFe, Scrum Master, or Agile certifications.
Previous experience within large technology organizations.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.