Job Description
We are currently seeking a Senior Business Analyst to facilitate customer workshops, to establish functional business challenges, design business processes, or elicit the functional needs of the customer. You will produce and maintain detailed system documentation including design specs, maintenance, troubleshooting, deployment, technotes, and testing, etc.
. What you'll be Doing:
Create functional solutions that meet the needs of the customer
Disseminate work to project team
Facilitate workshops, training, and other customer-facing activities
You will support the overall business/project plan by contributing to the analysis of project deliverables; Problem analysis, and resolution at functional and strategic level
Lead and delegate to solve problems
Ensure alignment of client and project team expectations
Provide strategic impact and/or advice on engagements within their domain of expertise; act as technical product advocate
Evaluation of new features and produce comprehensive analysis and recommendations.
Design, develop, and implement ITIL processes
Collaborate and bring client's requirements to cross-domain integration/design sessions
Implement technology-specific best practices and standards
Research and evaluate alternative solutions and recommend the most efficient and cost-effective solutions
Propose data model, design changes to processes and products, exert significant latitude in determining objectives of an assignment
Translate stated requirements into functional and technical requirements
Review and refine designs for usability, review testing scenarios, and refine test cases to ensure application quality; Work with users to review test results to ensure they meet expected results.
Provide Quality Assurance of deliverables and methodology; Ensure consistency of experience, approach, and deliverables
Facilitates UAT sessions and UAT material creation
Plan, develop and deliver client training
Perform and participate in product roadmap planning
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
3+ years of experience on the ServiceNow platform
3+ years of experience in a business analyst role
SAM Pro (software asset management) experience
Nice to Have Skills & Experience
ITSM or CSM
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.