Field Service Engineer

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations. You’ll work closely with customers, partners, and cross-functional teams to ensure every project drives adoption and long-term value. This role is ideal for someone with 3-5 years of experience in project management, installation oversight, or field services who thrives in fast-paced, customer-facing environments.

In this role, you will:
Monitor installation milestones and project progress in partnership with Samsara Implementation Consultants, ensuring timely resolution of installation challenges, project risks, and partner-related issues while maintaining quality standards.
Serve as the primary point of contact for installation escalations and technical troubleshooting.
Monitor customer satisfaction throughout deployments and identify and resolve root causes of dissatisfaction.
Develop project-specific installation guides using Samsara best practices and provide onsite training for installation technicians.
Coordinate with installation vendors to ensure projects are completed on time, within budget, and according to Samsara's quality standards.
Provide onsite oversight for complex and large-scale deployments, including site readiness assessments, installer coordination, real-time troubleshooting, and quality assurance.
Perform first-of-kind and highly complex installations, acting as the hands-on technical expert.
Proactively identify project risks, develop mitigation strategies, and keep deployments on track.
Document lessons learned and drive continuous process improvements with installation partners.
Collaborate with Customer Success, Implementation, and Product teams to share feedback, resolve issues, and enhance the overall installation experience.
Ensure all installations comply with safety requirements and Samsara best practices.
Verify that Statements of Work (SOWs) align with project installation requirements and objectives.
Champion Samsara's core values, including customer success, long-term thinking, continuous learning, inclusivity, and teamwork

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

High school diploma required, advanced degree preferred.
Must have valid driver's license and be insurable.
3+ years experience managing vehicle and/or hardware technology.
Prior vehicle installation or up-fitter experience preferred (e.g. experience installing emergency lighting, dash cameras, 360 cameras, vehicle gateways, two-way mobile radios, GPS equipment, antennas or other electrical equipment).
Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications, for on-road and off-road vehicles and yellow iron equipment.
Basic understanding of electronics and electrical systems.
Mobile Electronics Certification (MECP) preferred.
Experience in field operations coordination, implementation, and technical deployment.
Strong attention to detail with the ability to manage multiple projects in parallel.
Excellent communication and stakeholder management skills.
Fluent in English (verbal and written).
Comfortable in a dynamic, fast-paced environment with cross-functional collaboration.
Customer travel is expected up to 50-70%, including weekends and overnight stays (US & Canada based)

Can develop professional customer-facing documentation and communicate effectively in ambiguous, fast-paced work environments
Has strong bias for standardization & automation, the ability to think big, with insistence on high standards.
Thrives in a fast-paced and change-heavy environment.
Possesses strong problem-solving skills and a continuous improvement mindset.
Has familiarity or hands-on experience with AI tools (Claude, ChatGPT) to drive operational efficiency.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.