IT Administrator

A client of Insight Global is seeking an IT Administrator to oversee daily IT operations and provide hands-on technical support across the office. This individual will be responsible for managing the internal ticketing system, troubleshooting hardware/software issues, and ensuring all systems remain secure and operational in a fast-paced, client-facing environment.

Key Responsibilities;

Manage and respond to incoming IT support requests through the ticketing system
Diagnose and troubleshoot desktop, laptop, printer, and network issues
Provide in-office technical support for employees and leadership
Install, configure, and maintain hardware, software, and user accounts
Support onboarding/offboarding processes (account setup, access, equipment)
Maintain and monitor network systems, including Wi-Fi connectivity and basic infrastructure
Ensure system updates, patches, and antivirus protections are up to date
Assist with data security efforts, including protecting sensitive financial and client data
Document IT processes, troubleshooting steps, and system configurations
Escalate complex issues to external vendors or MSPs when necessary

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- 1-2+ years of experience in IT support, help desk, or system administration
- Strong experience working within a ticketing/help desk system
- Hands-on experience troubleshooting Windows-based computers and office hardware
- Basic networking knowledge (TCP/IP, routers, Wi-Fi, printers)
- Experience with Microsoft 365 (Outlook, Teams, SharePoint, user management)

- Experience supporting financial services, escrow, or real estate environments
- Familiarity with cybersecurity best practices (especially data protection)
- Experience working with vendors or managed service providers (MSPs)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.