Job Description
Insight Global is looking to hire an operations manager on behalf of a client in the Los Angeles area. This individual will be responsible for overseeing the day-to-day operations of a fast-paced music academy, ensuring a seamless and high-quality experience for both clients and instructors.
The Operations Manager will manage a portfolio of approximately 200 clients, maintaining scheduling consistency, ensuring attendance, and owning the full client lifecycle—from onboarding through ongoing engagement. This role is highly customer-facing and requires strong organizational skills, attention to detail, and a proactive approach to problem-solving.
Schedule Requirements:
Candidates must be able to work during business hours:
• Weekdays: 12:30 PM – 9:00 PM
• Weekends: 9:00 AM – 5:30 PM
• Manage and maintain scheduling for ~200 active clients and instructors
• Monitor lesson attendance and proactively address cancellations, reschedules, and gaps
• Serve as the primary point of contact for clients, ensuring a positive and high-touch experience
• Own the full client lifecycle, including onboarding, retention, and engagement
• Coordinate with instructors to ensure smooth lesson delivery and scheduling alignment
• Identify and resolve operational issues quickly and efficiently
• Track client satisfaction and provide regular updates to leadership
• Assist with administrative tasks, reporting, and process improvements
• Support business growth initiatives through strong client relationship management
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
• 3+ years of experience in customer service, high end retail/restaurant groups, or event planning.
• Experience managing high-volume scheduling or client/customer portfolios
• Strong organizational and multitasking skills
• Excellent communication and customer service skills
• Ability to work evenings and weekends as required
• Proficiency in Microsoft Office or Google Suite
• High attention to detail and ability to problem-solve in real time
Nice to Have Skills & Experience
• Experience in a music, education, or service-based industry
• Background managing instructors, contractors, or schedules in a service environment
• Experience with CRM or scheduling systems
• Strong data tracking/reporting or operational analytics experience
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.