POS Help Desk Specialist

The POS Help Desk Specialist reports to the IT Tech Supervisor and is responsible for delivering technical support for point-of-sale (POS) systems and store technology. This role ensures seamless store operations by troubleshooting hardware and software issues while providing excellent customer service.
Key Responsibilities:

Provide support for POS systems, Windows PCs, and store technology
Troubleshoot hardware and software issues (registers, scales, touchscreens, peripherals)
Manage and track incidents using ServiceNow
Support POS platforms such as NCR ENCOR, Aloha, and Hobart
Assist with computer setup, imaging, and deployment for store environments
Diagnose and resolve connectivity, Microsoft 365, and Windows-related issues
Handle high-volume support requests via phone, Teams, and ticketing systems
Support new store openings and ongoing store operations
Coordinate with external vendors for escalations and hardware replacements
Perform maintenance tasks such as touchscreen calibration and scale troubleshooting
Maintain clear communication with internal teams and store personnel to ensure timely resolution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• Previous experience in a POS or IT Help Desk support role
• Hands-on experience with ServiceNow for ticket management
• Familiarity with NCR hardware or similar POS systems
• Strong troubleshooting skills across Windows PCs and POS environments
• Experience supporting hardware such as scales, registers, and touchscreens
• Background in retail, grocery, or restaurant environments
• Bilingual in Spanish and English
• Ability to manage a high volume of support requests (calls, tickets, Teams)
Strong communication skills and customer service mindset

Bilingual in Spanish and English

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.