Product Research Associate

We’re seeking a Product Research Associate to support in-app survey operations, social listening, and AI-enabled workflows across the Community Voice team.
This role is highly operational and best suited for someone who is organized, detail-oriented, proactive, and collaborative, with a strong interest in research and data.

Key Responsibilities:
In-App Survey Operations:

- Support end-to-end execution of in-app surveys (setup, launch, monitoring)
- Program surveys ensuring logic, targeting, and functionality are accurate
- Track survey launches and provide status updates to stakeholders
- Review, clean, and code large open-ended response datasets
- Conduct data quality checks to ensure accuracy and completeness
- Maintain survey files, repositories, and documentation
- Support recurring workflows and identify opportunities to improve processes using AI tools
- Assist in analyzing feedback (identify themes, extract verbatims, prep data for reporting)
- Manage and update dashboards (e.g., Looker, Coda)

Social Listening:

- Monitor app store reviews, social channels, and other feedback sources daily
- Identify emerging themes, sentiment shifts, and potential risks
- Refine tracking frameworks as new themes arise
- Support ad hoc analysis and insight generation
- Assist with recurring reporting (verbatim extraction, data validation, analysis support)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

- Bachelor’s degree in HCI, Psychology, Sociology, Anthropology, Marketing, or related field
- 3–5+ years of experience in UX Research, Product Research, Voice of Customer (VoC), Customer Insights, or Research Ops

- Experience with survey tools (Qualtrics, Thematic, etc.) or willingness to learn quickly
- Experience with social listening tools (e.g., Sprout Social)
- Exposure to dashboarding tools (Looker, Coda, etc.)
- Familiarity with CSAT, NPS, or customer experience programs
- Basic understanding of survey logic/programming
- Exposure to AI tools (ChatGPT, Gemini, Claude, etc.)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.