Compliance Manager, Servicing and Regulatory Change

We are seeking a Compliance Manager to support mortgage servicing operations and lead regulatory change initiatives across the organization. This is a working manager role responsible for managing servicing compliance, regulatory exams, consumer complaints, and enterprise change management.
This individual will serve as a key liaison between compliance, servicing, and regulators, ensuring the business stays aligned with all applicable laws and requirements.

Key Responsibilities
1. Servicing Compliance
• Act as the subject matter expert for mortgage servicing regulations (RESPA, TILA, CFPB, etc.)
• Partner with servicing teams to provide compliance guidance and support
• Monitor regulatory updates and assess operational impact
• Maintain policies, procedures, and controls
2. Regulatory Exams Management
• Serve as the primary point of contact for regulators and examiners
• Manage the full exam lifecycle (prep, documentation, responses, and follow-ups)
• Oversee timelines, accuracy of responses, and coordination across teams
• Perform root cause analysis and track remediation efforts
3. Complaint Management
• Oversee intake and response of servicing-related complaints (CFPB, state, etc.)
• Ensure timely and compliant responses
• Identify trends and recommend process improvements
• Handle escalations and sensitive customer interactions
4. Enterprise Change Management
• Lead regulatory-driven change initiatives across the organization
• Partner with business units to implement changes effectively
• Track deadlines, risks, and implementation progress
Support adoption of new processes across teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Must-Have Qualifications
• Bachelor’s degree or 7+ years of compliance experience
• 5+ years in compliance with a focus on mortgage servicing
• 3+ years of servicing experience (default, escrow, foreclosure, bankruptcy, etc.)
• Experience managing regulatory exams (SES preferred)
• Experience with complaint management
• Leadership or management experience
• Strong problem-solving skills and ability to work cross-functionally
• Proficiency in Microsoft Office and cloud-based tools
Soft Skills:
• Collaborative and personable (not overly rigid or “examiner-type”)
• Strong communicator who can work well with regulators and internal teams
Comfortable handling escalations and difficult conversations

Nice to Have
• JD (Juris Doctor)
• Experience with State Examination System (SES)
Exposure to enterprise-level change management frameworks

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.