Job Description
Provide support for high-volume Gas AMI head-end system operations
Analyze and resolve complex data quality issues, system defects, and integration failures
Monitor and troubleshoot system performance and failures
Investigate and resolve complex application job failures, including missed runs, long-running processes, data delays, and upstream/downstream impacts
Partner with vendor and infrastructure support teams to drive continuous improvement initiatives
Oversee and support integrations between the Gas AMI head-end system and the Meter Data Management System (MDMS)
Execute comprehensive testing cycles (functional, performance, and operational readiness testing) for system changes, defect fixes, and new functionality
Develop and contribute to test strategies in collaboration with the testing team
Participate in projects such as hardware lifecycle upgrades, software upgrades, and backhaul network enhancements
Develop and maintain system documentation, runbooks, and operational standards
Participate in incident management, including ticket creation, root cause analysis, and coordination with infrastructure partners/vendors for resolution
Provide 24/7 on-call operational support
Perform vulnerability management, including OS patch certification and managing vulnerability remediation tickets to meet SLAs
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Technical Skills
Strong hands-on experience with MS SQL (performance tuning, T-SQL development, data validation, and troubleshooting)
Experience supporting applications on Windows and Linux platforms, including job monitoring and log analysis
Experience with Windows IIS, Kafka, and .NET applications
Proficiency in scripting languages such as PowerShell and Python for automation
Strong troubleshooting skills across application, database, and OS layers
Experience with enterprise workload automation tools (e.g., UC4/Automic)
Experience supporting business-critical batch processing and time-sensitive data flows
Experience with data center disaster recovery, including DR testing and exercises
Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field
5+ years of hands-on experience with Windows, Linux, MS SQL, Oracle, Kafka, VB.NET, and IIS, including 24/7 on-call application support
Experience supporting AMI systems in a utility environment
Strong understanding of smart meter technologies, interval data, and utility business processes
Advanced SQL expertise for troubleshooting, reporting, and data validation
Experience supporting California Consumer Privacy Act (CCPA) compliance, including access controls and change management
Excellent written and verbal communication skills, including the ability to communicate with executive leadership
Preferred Qualifications
Familiarity with Microsoft Azure, Kubernetes (open-source), and Python
Experience with Enterprise Asset Management (EAM) systems
Familiarity with ITIL standards and tools such as ServiceNow, PagerDuty, SCOM, SCCM, and SecureApp
Knowledge of AMI head-end systems and communication networks
Experience with large-scale AMI deployments, including simulation testing
Understanding of cybersecurity compliance frameworks
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.