Benefits Analyst 3

Insight Global is seeking Benefits Analyst 3-level support for the RASC (Retirement Administration Service Center) Survivor Unit.

The RASC Survivor Unit supports survivors, beneficiaries, estates, trusts, and other eligible payees after the death of a UC member, retiree, contingent annuitant, or other benefit recipient. The unit is responsible for reviewing survivor-related benefit eligibility, processing survivor and beneficiary applications, issuing beneficiary packets, reviewing required documentation, and coordinating one-time and monthly survivor benefit payments.

The work is sensitive and often complex because it involves members’ families during a difficult transition. Analysts must review benefit records, payment history, beneficiary information, death documentation, application forms, and related case notes to determine the correct next step. The team also coordinates with internal partners such as Accounting, Member Records, Insurance, Payroll, and other UC teams to resolve issues and ensure benefits are processed accurately.

For this contractor role, we are seeking Benefits Analyst III-level support to help with both active Survivor Unit processing and backlog-related work. The contractor will support survivor and beneficiary applications, one-time payments, monthly survivor benefit payments, death notification review and audit-related backlog cleanup.
Responsibilities
• Processing survivor and beneficiary applications
• Reviewing beneficiary packets and required documentation
• Processing one-time payments and monthly survivor benefit payments
• Reviewing death notifications to determine whether the reported death appears valid based on available records, supporting documentation, and related case information
• Researching aged payment items, stale-dated checks, returned electronic payments, stopped payments, and reissued payments
• Reviewing deceased member records to determine whether funds may be owed to a survivor, beneficiary, estate, or other payee
• Documenting findings and recommended actions clearly
• Coordinating with Survivor, Benefits Accounting, Member Records, Insurance, and other internal partners
• Supporting backlog reduction efforts related to audit remediation, including reviewing, researching, and resolving outstanding case items.
• Ensuring work is accurate, consistent, and aligned with UC policy and procedures

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

• The ideal candidate would have strong analytical skills, benefits administration experience, attention to detail, and the ability to work through complex case history with minimal direction , identifying missing or conflicting information, documenting findings clearly, and determining when a case is ready to move forward, needs additional research, or requires escalation.
• Experience with survivor benefits, pension administration, payment processing, audit cleanup, or backlog work would be helpful.
• Minimum 4–5 years of experience in benefits administration, pension/retirement plan administration, survivor benefits, payment processing, case management, or other complex administrative roles requiring research, analysis, documentation, and policy/procedure interpretation
• Bachelor's degree in related area and/or equivalent experience/training
• Strong proficiency with Microsoft Office, especially Excel, Outlook, and Word.
• Ability to navigate multiple systems, review case notes, research payment history, update records, and document findings accurately.
• Experience with benefits, pension, case management, or payment systems is preferred. UC RASC experience is helpful but not required

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.