Job Description
Insight Global is seeking a DevOps Engineer to support merchant payment integrations for a top fintech client. This consultant will act as a technical owner for complex integration support cases, partnering closely with engineering and product teams to troubleshoot APIs, webhooks, and payment workflows. The role blends hands-on technical support with light development and automation, offering the opportunity to improve tooling, apply AI-driven solutions, and directly enhance merchant onboarding and support scalability in a fast-paced payments environment.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 5+ years of experience in DevOps Support, Technical Support, or Solutions Engineering
- Strong troubleshooting skills across APIs, webhooks, SDKs, and payment integrations
- Ability to read and write code (Python or Java) for automation and tooling
- Experience with case/ticket management systems and -support workflows
- Passion for or interest in AI/automation; coding does not need to be strong but must be able to read code
Nice to Have Skills & Experience
- Fintech or payments industry experience (merchant integrations preferred)
- Hands-on experience with REST APIs, OAuth, idempotency, and webhook delivery
- Familiarity with observability tools (logs, metrics, traces)
- CI/CD pipelines, Git, and environment management experience
- Experience applying AI or LLM-based tools to support or operations workflows
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.