Director of Operations- Practice Administrator

Insight Global is seeking a Director of Operations for a client in West Hollywood. This client is a patient-centered, physician-led practice dedicated to delivering high-quality, innovative urologic care. With a focus on clinical excellence, advanced treatment options, and strong patient relationships, the organization continues to expand its footprint and service offerings. The client is seeking an experienced Practice Administrator / Director of Operations to partner closely with physicians and leadership to drive operational excellence, scale growth, and enhance the overall patient experience. This role will be onsite Monday-Friday in West Hollywood!

Key Responsibilities include:

Operational Leadership
• Oversee and manage daily operations of the urology practice to ensure efficiency and high-quality patient care
• Develop and implement operational policies, procedures, and performance standards
• Optimize clinic workflows, scheduling, patient throughput, and provider productivity
• Track and analyze KPIs including patient volume, staffing ratios, patient satisfaction, and operational efficiency
• Ensure seamless coordination across clinical, administrative, billing, and ancillary teams

Financial Oversight
• Partner with executive leadership on strategic growth and scaling initiatives
• Analyze financial performance including budgets, forecasts, and revenue cycle metrics
• Drive profitability and EBITDA improvements through data-driven decision-making
• Identify cost-saving opportunities while maintaining high standards of care
• Support M&A activity, integrations, and expansion efforts as needed
• Provide regular reporting and operational updates to ownership and executive stakeholders

Leadership & Staff Management
• Recruit, train, and oversee administrative and management staff
• Foster a culture of accountability, collaboration, and continuous improvement
• Develop scalable staffing models to support growth and patient demand
• Manage employee relations, performance evaluations, and retention strategies

Compliance & Regulatory Oversight
• Ensure compliance with HIPAA, OSHA, Medicare, Medicaid, and all applicable regulations
• Maintain accreditation standards and ensure audit readiness
• Lead risk management and quality assurance initiatives
• Implement and monitor best practices for patient safety and compliance

Patient Experience & Growth Initiatives
• Drive initiatives to enhance patient satisfaction and access to care
• Oversee vendor relationships, facility operations, and technology systems
• Support business development efforts including referral growth and community outreach
• Collaborate with physicians to expand service lines and capabilities

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

5-10+ years of healthcare operations leadership experience within a specialty practice

Strong understanding of revenue cycle management and healthcare financials

Proven ability to improve operational efficiency and scale practice performance

Experience managing teams in a fast-paced, high-volume environment

Deep knowledge of healthcare regulations and compliance standards

Neurology or other specialty practice experience

Master’s degree (MBA, MHA, or related)

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.