Job Description
Insight Global is seeking an End User Support professional to join the team with one of our leading global investment firms located in Menlo Park, California. This person will provide white‑glove technical support for a 100–200 user office in Menlo Park, while also supporting additional locations via phone-based tickets.
Responsibilities:
Provide Level 1–3 end user support for Windows-based environments
Troubleshoot desktop/laptop hardware, Windows OS, applications, networking, and peripherals
Serve as one of the primary onsite support resources for the Menlo Park office
Handle inbound tickets and phone support for users across other global offices
Partner closely with infrastructure, security, and application teams to resolve complex issues
Deliver high-touch support to investment professionals in a fast-paced environment
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
7+ years of hands-on end user / desktop support experience
Strong Windows troubleshooting skills (L1–L3)
Experience supporting senior executives and front-office users
Private equity, hedge fund, investment management, or equivalent financial services experience required
Comfortable working in a fully onsite, high-visibility role
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.