Job Description
As an architect working with our Business Workflows team, you will serve as a leader responsible for delivering high-quality ServiceNow Third-Party Risk Management (TPRM) solutions. You will work closely with clients to identify business challenges and architect innovative solutions leveraging the ServiceNow platform. The role demands a strong blend of technical expertise, consulting skills, and leadership abilities to guide teams and influence stakeholders.
Core Consulting Skills
Communicate clearly, tailoring messages for different audiences, and resolving ambiguity effectively.
Actively listen, ask insightful questions, and demonstrate empathy and understanding.
Expertise in managing multiple high-priority demands while navigating ambiguity effectively.
Strong analytical, creative problem-solving, and consultative influencing skills.
Influence stakeholders and teams in a consultative manner, ensuring clarity on needs, dependencies, and issues.
Exhibit strong problem-solving skills and analytical thinking.
Maintain full utilization by tracking work hours and aligning with organizational goals.
Primary Technical Responsibilities
Act as a key technical interface between clients and development teams.
Lead architectural design, development, deployment, and integrations for the ServiceNow HRSD platform.
Conduct workshops to gather technical and business requirements.
Develop and enforce technical design standards, best practices, and patterns.
Optimize solutions to align with client needs, leveraging deep knowledge of ServiceNow products and capabilities.
Ensure quality deliverables and proactively identify areas for improvement within the ServiceNow ecosystem.
Mentor team members and share knowledge of best practices for technical design.
Maintain expertise in ServiceNow technologies such as SSO, SAML, LDAP, REST, SOAP, and web services.
Thought Leadership and Collaboration
Research and advise on partner or vendor solutions for integration needs.
Collaborate with peer practices to define dependencies and ensure platform success.
Contribute to differentiated go-to-market thought leadership initiatives.
Drive technical innovation and continuous improvement in delivery processes.
Reduce technical debt by establishing and maintaining platform standards.
Pre-Sales Support
Assist pre-sales teams by scoping service engagements involving ServiceNow HRSD and CSM and complex integrations.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Experience implementing and integrating the TPRM module within ServiceNow.
7+ years of experience as a SNOW Developer
At least 1-2 years in a SNOW architect level role
Proficiency in ServiceNow product lines, including scripting in JavaScript (Business Rules, Client Scripts, UI Actions, AngularJS, etc.).
Strong interpersonal and communication skills, with a focus on customer-centric solutions.
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.