Job Description
We are seeking a hands‑on AI Engineer to support Phase 1 of an approved initiative focused on building an internal employee service management agent. This role will play a key part in designing and building a front‑end AI chatbot used by internal IT teams, with planned expansion to HR partners.
The AI Engineer will help build an intelligent service delivery agent that can:
· Answer employee questions using internal articles and multiple data sources
· Route and automate requests
· Create incident tickets or HR cases (e.g., payroll or benefits issues)
This role is in the build phase, where the primary focus is extending and enhancing existing IT service capabilities. Over time, this work is expected to transition into operational support.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
· 1–4 years of hands‑on experience in AI engineering, AI development, or intelligent automation
· Experience designing, building, or extending AI agents or chatbots
· Ability to clearly explain:
o How an agent was built
o Why certain design decisions were made
o The logical flow of the solution
· Experience with no‑code / low‑code platforms, particularly:
o Microsoft Power Platform
o Copilot Studio or similar AI agent tooling
· Strong problem‑solving mindset and ability to learn new technologies quickly
o Direct Power Platform experience is helpful but not required if you demonstrate strong AI fundamentals and adaptability
· Experience with later model than GPT 4 (or familiarity)
Comfortable working within U.S. business hours (EST and PST)
Nice to Have Skills & Experience
INTL candidates
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.