Job Description
One of our Technology clients is seeking a Research Operations Manager to build and scale systems that power high‑impact research. This role partners closely with researchers, leadership, and cross‑functional teams to remove friction, ensure compliance, and modernize research operations through strong processes, tooling, and AI enablement.
Key Responsibilities:
- Scale and manage research programs, workflows, and operational systems
- Own research governance, including legal, procurement, and data privacy processes
- Manage the research tooling stack (e.g., UserTesting, dscout, Qualtrics, Sago), budgets, and access
- Build and maintain knowledge management systems for research insights and templates
- Track research capacity, deliverables, and operational metrics
- Create executive‑level decks, templates, and documentation
- Identify opportunities to improve efficiency through automation and AI
- Support team rituals, workshops, and cross‑org communication
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
- 3–5 years of experience in research operations, user research, or similar roles
- Strong program and project management skills
- Experience with research tools, governance, and operational workflows
- Excellent communication and stakeholder management abilities
- Strong slide/deck creation and documentation skills
Nice to Have Skills & Experience
- Experience in consumer tech or high‑growth environments
- UX research or insights background
- Knowledge of AI, automation, or research enablement programs
Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.